Terms of Service

1 Eligibility and Account Responsibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our services independently, or a parent/legal guardian must consent and participate for minors. You agree to provide accurate, current, and complete information when booking or registering and to keep that information updated. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.

2 Description of Services

Smart Nursing provides telehealth primary care and related healthcare services, including but not limited to: new patient consultations, annual physicals, general and sick visits, chronic care management, medication refills, pre-employment/school physicals, weight management support, and hospital follow-up care. Services are delivered primarily via secure video consultation and may include coordination with in-person care as appropriate.

3 Not for Emergencies

4 Appointments, Cancellations, and No-Shows

Appointments may be scheduled through our online booking system (currently powered by OptiMantra) or by contacting us. You agree to arrive/log in on time. We reserve the right to implement reasonable cancellation and no-show policies, which may include fees for late cancellations or missed appointments. Please review any specific policy communicated at the time of booking or on our website.

5 Payment, Insurance, and Billing

We accept most major insurance plans, including Medicare and Medicaid where applicable, as well as self-pay. You are responsible for verifying your insurance coverage and benefits before your appointment and for any co-pays, deductibles, co-insurance, or amounts not covered by insurance. Self-pay rates apply when insurance is not used or not accepted for a particular service. Payment is due at the time of service unless otherwise arranged. We accept major credit/debit cards and HSA/FSA funds where applicable.

6 Patient Responsibilities

You agree to:

• • Provide accurate and complete medical history and current information
• • Follow treatment recommendations and instructions to the best of your ability
• • Inform us of any changes in your condition, medications, or contact information
• • Participate in telehealth visits from a private, appropriate location with adequate technology
• • Refrain from recording telehealth sessions without prior written consent from all parties
• • Treat our staff and providers with respect

7 Intellectual Property

All content on our website (text, graphics, logos, design, software) is owned by or licensed to Smart Nursing LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written permission, except for personal, non-commercial use of publicly available materials as permitted by law.

8 Acceptable Use of Website

You agree not to:

• ✕ Use the website for any unlawful purpose
• ✕ Attempt to gain unauthorized access to systems or data
• ✕ Interfere with or disrupt the website or servers
• ✕ Transmit malware or harmful code
• ✕ Scrape, harvest, or collect data without permission
• ✕ Impersonate any person or entity

9 Disclaimer of Warranties

10 Limitation of Liability

11 Indemnification

You agree to indemnify, defend, and hold harmless Smart Nursing LLC and its providers, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your misuse of the website or services, or your violation of any law or third-party rights.

12 Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, except that federal law (including HIPAA) governs where applicable. Any dispute arising out of or relating to these Terms or the services shall first be attempted to be resolved through good-faith negotiation.

13 Changes to These Terms

We may modify these Terms at any time. The updated version will be posted on our website with a new Effective Date. Your continued use of the website or services after changes constitutes acceptance. Material changes affecting existing patients may be communicated directly when required.

14 Termination

We may suspend or terminate your access to the website or services at any time for violation of these Terms, for clinical or safety reasons, or as otherwise permitted by law. You may discontinue use at any time. Provisions that by their nature should survive (including payment obligations, disclaimers, limitations of liability, and indemnification) will survive termination.