Frequently Asked Questions

Find clear answers to your most common questions about our healthcare services, appointment scheduling, and patient care experience.

Appointment & Cancellation Policy

To ensure fairness and the best use of our time, please review our core appointment guidelines.

24-Hour Notice Required

If you need to cancel or reschedule, please let us know at least 24 hours before your appointment time.

No charge will apply with proper notice.

Last-Minute Cancellation

Cancellations made less than 24 hours before the session will incur a fee of 50% of the full session cost.

No-Shows

If you miss your appointment without any notification (a "no-show"), you will be charged the full session fee.

Technical Issues

If you experience technical issues (e.g., internet, video platform) please notify us immediately. If we cannot connect within the first 10 minutes of the session, it will be considered a no-show.

Our Goal

We aim to provide timely care to all our clients. This policy helps us offer canceled slots to those waiting for an appointment. Thank you for your understanding!

Q What services does Smart Nursing provide?

We offer comprehensive primary care services including chronic disease management, preventive care, sick visits, medication management, and health screenings. All services are available through telehealth and in-person visits.

Q Do you accept insurance?

Yes, we accept most major insurance plans including Medicare, Medicaid, and commercial insurance. We also offer affordable self-pay options for patients without insurance.

Q How do I schedule an appointment?

You can schedule an appointment through our online booking system, by calling our office at (561) 709-8277, or by emailing us at hr.smartnursingsn@gmail.com.

Q What is your cancellation policy?

We require 24 hours notice for cancellations. Cancellations made less than 24 hours in advance may incur a fee. No-shows will be charged the full session fee.

Q Do you offer same-day appointments?

Yes, we offer same-day appointments for urgent medical needs based on availability. Contact us as early as possible to secure a same-day slot.

Q Can I get prescription refills through telehealth?

Yes, we can manage and refill prescriptions for established patients through telehealth visits, including controlled substances when appropriate.

Q What states do you serve?

We currently serve patients in Florida and New York through both telehealth and in-person services. We are expanding to additional states soon.

Q How do virtual visits work?

Virtual visits are conducted through secure video conferencing. You'll receive a link to join the video call at your scheduled appointment time. No special software is required.

Q What if I have technical issues during a virtual visit?

If you experience technical issues, please contact us immediately at (561) 709-8277. We will work with you to resolve the issue or reschedule your appointment.

Q Do you provide emergency care?

No, we do not provide emergency care. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately.

Still Have Questions?

We're always ready to help. Reach out to our friendly support team through any of the following options:

Call Us

Patient Assistance: (561) 709-8277
Practice Phone: (561) 900-4382

Email Us

hr.smartnursingsn@gmail.com

Contact Support