Frequently Asked Questions

Find clear answers to your most common questions about our healthcare services, appointment scheduling, and patient care experience.

Quick Policy Reminder: Appointments

To ensure fairness and the best use of our time, please review our core appointment guidelines.

24-Hour Notice Required

If you need to cancel or reschedule, please let us know at least 24 hours before your appointment time.

No charge will apply with proper notice.

Last-Minute Cancellation

Cancellations made less than 24 hours before the session will incur a fee of 50% of the full session cost.

No-Shows

If you miss your appointment without any notification (a "no-show"), you will be charged the full session fee.

Technical Issues

If you experience technical issues (e.g., internet, video platform) please notify us immediately. If we cannot connect within the first 10 minutes of the session, it will be considered a no-show.

Our Goal

We aim to provide timely care to all our clients. This policy helps us offer canceled slots to those waiting for an appointment. Thank you for your understanding!

Q What services do you offer?

We provide comprehensive primary care services including chronic disease management, wellness exams, lab orders, prescription refills, women\'s health, and telehealth visits for patients in Florida and New York.

Q How do virtual appointments work?

Virtual appointments are conducted through secure video conferencing. After booking, you\'ll receive a link to join your appointment. Our providers can diagnose, treat, and prescribe medications for many conditions remotely.

Q Do you accept insurance?

Yes, we accept most major insurance plans including Medicare and Medicaid. We also offer affordable self-pay options for those without insurance or preferring to pay directly.

Q What are your hours of operation?

Our virtual visit hours are Monday-Friday 7:00 AM - 8:00 PM and Saturday 8:00 AM - 4:00 PM. Office hours are Monday-Friday 9:00 AM - 5:00 PM for both Florida and New York locations.

Q How quickly can I get an appointment?

We offer same-day and next-day appointments for urgent needs. You can book instantly online through our scheduling system or call us during business hours.

Q Can you prescribe medications during virtual visits?

Yes, our providers can prescribe most medications electronically during virtual visits, including antibiotics, chronic condition medications, and refills when appropriate.

Q What if I need in-person care?

While we specialize in virtual care, we can coordinate with local providers for in-person needs and provide referrals when necessary. We also have physical offices in Florida and New York.

Q Is my health information secure?

Absolutely. We use HIPAA-compliant platforms to ensure all your health information is protected and secure. Your privacy is our top priority.

Still Have Questions?

We're always ready to help. Reach out to our friendly support team through any of the following options:

Call Us

Patient Assistance: (561) 709-8277
Practice Phone: (561) 900-4382

Email Us

hr.smartnursingsn@gmail.com

Contact Support